Customer Service
Respect customers, understand customers, continue to provide products and services beyond customer expectations, do customers forever partners. This is the service concept that we have always adhered to and advocated.
Every step, the first thing that comes to mind is that after the customer changes from a seller's market to a buyer's market, the consumer's consumption concept has changed. Faced with a large number of goods (or services), consumers are more willing to accept good quality goods (or services). The quality here not only refers to the inherent quality of the product, but also includes a series of factors such as product packaging quality and service quality. Therefore, to meet the needs of consumers. Should stand in the customer (or consumer) position, rather than standing in the company's position to research, design and improve services
Perfect service system
Improve the service system and strengthen pre-sale, in-sale and after-sale services,
To help customers solve all kinds of problems in the use of goods in a timely manner
Make customers feel great convenience.
High attention to customer comments
Pay high attention to customer opinions and let customers participate in decision-making
Treat customer's opinions as an important part of customer satisfaction
Do everything possible to retain existing customers.
Establish a customer-centric mechanism
Establish all customer-centric mechanisms
Among them, the establishment of various institutions, the change of service process, etc.
It is necessary to focus on customer needs and establish a rapid response mechanism to customer opinions.
The customer is always right.
1. Customers are buyers of goods, not troublemakers;
2. Customers understand their needs and hobbies, which is exactly the information that enterprises need to collect;
Because customers have "natural consistency", the same customer quarrel is quarrel with all customers.
Three Elements of Customer Satisfaction
1. Product satisfaction: refers to the customer's satisfaction with the quality of goods.
2. Service satisfaction: refers to the customer's positive attitude towards the pre-sale, sale and after-sales service of the purchased goods. No matter how perfect the commodity is and how reasonable the price is, when it is seen in the market, it must rely on services.
Corporate image satisfaction: refers to the public's positive evaluation of the overall strength and overall impression of the enterprise.
The pursuit of quality and development coexist
To provide customers with perfect service is our belief, customer satisfaction is our eternal pursuit of the goal, rigorous, efficient, realistic, innovative is our style of work
With excellent products, perfect service, short delivery time and reasonable price, enterprises create large living space and shape long-term cooperative relationship with customers.
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Shaanxi fenry flanges and fittings co.,ltd.
National Service Hotline:+86-153-1993-9971
Phone/WeChat:+86-189-6690-2531
Contact QQ:413091906 (Manager Wang)
E-mail:mamanhong@sfenry.com
Address: Room 1605, Building A, Huaxia Century Plaza, 2572 Fangxi Street, Baqiao District, Xi 'an City, Shaanxi Province
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